Customer Support Report

December 2025

Companies Using Tools
542
84.3% of analyzed job postings
↓ -90.9% vs previous month
Category Rank
#35
of 44 categories
Market Share
1.39%
of all tool mentions

Growth Metrics

New Companies
386
60.03%
First-time adopters
New Tools
7
1.09%
First-time mentions
Total Tools
41
In this category

Top Tools

41

Ranked by number of unique companies using each tool

Rank Tool Companies MoM Change
#1
ADA 230
35.77%
-94.0%
#2
NICE 148
23.02%
-85.6%
#3
Qualified 126
19.6%
-94.0%
#4
Plain 74
11.51%
131.25%
#5
Omni 20
3.11%
-95.0%
#6
storm 19
2.95%
375.0%
#7
Intercom 12
1.87%
-90.3%
#8
Drift 6
0.93%
-88.9%
#9
Medallia 6
0.93%
-83.8%
#10
Zendesk 6
0.93%
-95.8%
#11
CCaaS 6
0.93%
500.0%
#12
AI Assistant 6
0.93%
-75.0%
#13
Genesys 5
0.78%
-72.2%
#14
JSM 4
0.62%
100.0%
#15
Tars 4
0.62%
100.0%
#16
Ivanti 3
0.47%
-57.1%
#17
FreshDesk 3
0.47%
-83.3%
#18
Podium 2
0.31%
-75.0%
#19
Gainsight 2
0.31%
-95.7%
#20
Salesforce Service Cloud 2
0.31%
-93.8%

Top Companies

50

Companies using the most tools in this category

Rank Company Tools Used MoM Change Location
#1 Pegamento 7
1.09%
100.0%
Zeist, Utrecht, Netherlands
#2 MBN Solutions 5
0.78%
100.0%
London Area, United Kingdom
#3 Veeva Systems 4
0.62%
Sydney, New South Wales, Australia
#4 Centraprise 4
0.62%
300.0%
Charlotte, NC
#5 Microsoft 4
0.62%
-20.0%
London, England, UK
#6 DevRev 4
0.62%
100.0%
London Area, United Kingdom
#7 MongoDB 4
0.62%
300.0%
London, England, UK
#8 Packsize 4
0.62%
100.0%
Salt Lake City, UT
#9 Analog Devices 3
0.47%
100.0%
San Jose, CA
#10 Ping Identity 3
0.47%
50.0%
Vancouver, British Columbia, Canada
#11 Prudential Financial 3
0.47%
200.0%
Hartford, CT
#12 Google 3
0.47%
-50.0%
Sydney, New South Wales, Australia
#13 Grifols 3
0.47%
100.0%
North Carolina, United States
#14 Deel 3
0.47%
-25.0%
#15 Eli Lilly and Company 3
0.47%
100.0%
San Diego, CA
#16 Panerai 3
0.47%
100.0%
Singapore, Singapore
#17 Changi Airport Group 3
0.47%
100.0%
Changi, East Region, Singapore
#18 Flexport 3
0.47%
100.0%
Amsterdam, North Holland, Netherlands
#19 PNO 3
0.47%
100.0%
Venlo, Limburg, Netherlands
#20 Rentman 3
0.47%
100.0%
Utrecht, Netherlands

Emerging Tools

11

New tools or tools with high growth rate (50%+ MoM growth)

Tool Companies Growth Rate Status
JSM 4
0.62%
1000.0% New
Google Reviews 1
0.16%
1000.0% New
Contact Lens 1
0.16%
1000.0% New
Hornbill 1
0.16%
1000.0% New
Helpdesk/Ticketing 1
0.16%
1000.0% New
Contact Center 1
0.16%
1000.0% New
Cisco Contact Center Express 1
0.16%
1000.0% New
CCaaS 6
0.93%
500.0% Growing
storm 19
2.95%
375.0% Growing
Plain 74
11.51%
131.25% Growing
Tars 4
0.62%
100.0% Growing

Regional Leaders

Top tools and companies by country

Unknown

Top Tools

Top Companies

United Kingdom

Top Tools

Top Companies

United States

Top Tools

Top Companies

Australia

Top Tools

Top Companies

Canada

Top Tools

Top Companies

Industry-Specific Leaders

Top tools and companies by industry

Software Development

Top Tools

Top Companies

IT Services and IT Consulting

Top Tools

Top Companies

Financial Services

Top Tools

Top Companies

Technology, Information and Internet

Top Tools

Top Companies

Advertising Services

Top Tools

Top Companies

About This Data

This report is generated by analyzing millions of job postings and identifying the technology and tools used by companies. Pursued.io extracts valuable business insights from job listings to provide you with accurate, up-to-date market intelligence.

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Report generated on January 01, 2026 12:00 PM